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Customer Success Stories

There are hundreds of businesses around the world using API Wizard on a daily basis in every major industry.  The following customers have shared their stories of how they use API Wizard to improve Oracle EBS.  Read on to learn more.

Paychex Customer Details
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OFS Customer Details

Industry:                  Human Resources - HR, payroll, and benefits outsourcing services 

Annual Revenue:    3+ Billion USD

Headquarters:         Rochester, NY, USA

Customer since:      2012

Paychex uses API Wizard across the organization to streamline many different Oracle data processing transactions, including Incentive Compensation setup and transactions, AP Invoices, Vendor Creation, New Hires, Purchasing. Receiving, AR Receipt Application, and Sysadmin tasks including responsibility maintenance, password resets, etc.

Paychex saves its I.T. and business teams more than 3000 resource hours every year.  In addition to significant time savings and increased Oracle data accuracy, Paychex notes that a big benefit is that API Wizard enables people to shift their focus from data entry to higher value tasks like data analysis, decision making and action taking.  The business teams can take care of their own data, while I.T. retains control over Oracle data processing and data integrity.

Representatives from Paychex made a presentation about their API Wizard experience to the attendees of a recent OATUG Collaborate conference.  Please click here to see the slide deck (to be added shortly).

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Rackspace Customer Details

Industry:                  Manufacturing - Contract Furniture Manufacturer 

Annual Revenue:    225 Million USD (estimated)

Headquarters:         Huntingburg, IN, USA

Customer since:      2016

OFS Production Planners use API Wizard to rapidly and accurately reschedule, group, and assign hundreds, or thousands, of jobs at a time in Oracle.  Work that used to take 8-18 hours the old way takes just 30-60 minutes with API Wizard and Excel.  This saves thousands of resource hours annually for schedulers and, importantly, keeps manufacturing operations running smoothly.

Representatives from OFS made a presentation about their API Wizard experience to the attendees of a recent OATUG Collaborate conference.  Slide deck to be added shortly.

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Industry:                  Information Technology - Cloud computing

Annual Revenue:    2+ Billion USD

Headquarters:         Windcrest, TX, USA

Customer since:      2018

Rackspace improves customer service by using API Wizard to simplify a range of Oracle business processes.

A specific example is the creation and updating of Oracle Service Contracts.  Before API Wizard, this was a time-consuming, manual process that frustrated people, slowed response times, produced data entry errors, and made the service contract team regularly dependent on I.T. for technical assistance.


Now, with API Wizard, the global service contracts processing team does its Oracle work in Excel, on its own, quickly and accurately, anytime it needs to.  This one particular use of API Wizard saves Rackspace over 100 resource hours every day.  The I.T. team uses API Wizard to solve this Oracle data challenge and gracefully extricate itself from having to provide direct technical assistance, all while maintaining complete control over Oracle data processing. 

Ciena Customer Details
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Industry:                  Telecom - Supplier of telecom networking equipment, software, and services

Annual Revenue:    3+ Billion USD

Headquarters:         Hanover, MD, USA

Customer since:      2013

Ciena uses API Wizard across the organization to improve operations and increase data accuracy.  Ciena started using API Wizard in its Oracle EBS 11.5.10 system and now uses API Wizard in Oracle EBS R12.


Ciena has streamlined more than 40 Oracle business processes for the benefit of many different people.  Some of the functional areas where people use Excel to do their Oracle work include Financials (AP, AR, GL, iExpense), Order Management, Procurement, Supply Chain Management, Oracle Advance Supply Chain Planning, Install Base, Service Contracts, and Trading Community Architecture.


API Wizard saves Ciena’s I.T. and business teams several thousand resource hours every year.  With API Wizard, Ciena’s business teams have regained at least 85% of the time that they used to be spent getting data in and out of Oracle.  The I.T. team uses API Wizard to rapidly solve Oracle user challenges, whenever they arise, with a fraction of the technical effort it used to take.  API Wizard Excel solutions are fast and accurate for end users, while I.T. retains complete control over Oracle data processing.


A representative from Ciena made a presentation about her company’s experiences with API Wizard to attendees of a recent OAUG Collaborate conference (to be added shortly)

TRAC Customer Detals

Industry:                  Shipping - Marine chassis pool manager and equipment provider

Annual Revenue:    600+ Million USD

Headquarters:         Princeton, NJ, USA

Customer since:      2017

TRAC is using API Wizard to simplify a range of Oracle business processes.  TRAC's I.T. team appreciates how API Wizard enables it to rapidly solve Oracle data challenges, which frees them up to take on more technical and strategic tasks.

Jameel, an Oracle developer, says: “API Wizard has been a great tool for TRAC.  We use a bunch of Excel Loaders for various departments.  I like API Wizard for these reasons:

  • Simplicity

  • Ease of deployment

  • Easy setup

  • Integrated Report Functionality.  This is very useful and we use it extensively.

  • Parameter Alias feature

  • Simple to add API fields to an existing Loader.  

  • Changing to API Field Name is a great feature."

DEMDACO Customer Details
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Industry:                  Consumer Goods - Artist-driven gift and home décor products

Annual Revenue:    <10 Million USD

Headquarters:         Leawood, KS, USA

Customer since:      2017

DEMDACO’s I.T. professionals use API Wizard to empower the business teams to take care of their own Oracle data, quickly and accurately, from Excel user interfaces.

The first four Oracle processes that DEMDACO streamlined with API Wizard saved more than 2,000 resource hours annually for the Supply Chain team.  That’s like getting a new full time employee without adding to headcount.  Presentation to be added shortly.

Sleepy's Customer Details
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Industry:                  Retail - Mattresses

Annual Revenue:    800+ Million USD

Headquarters:         Hicksville, NY, USA

Customer since:      2011

Sleepy's uses API Wizard to empower its business teams to easily take care of their own Oracle work and to free I.T. from what it calls "... the constant role of data chauffeur”.

Sleepy’s uses API Wizard to help manage high value inventory across multiple stores, store types, inventory mixes and Oracle inventory orgs.  Some of the Oracle business processes that API Wizard simplifies are inventory min/max updates, replenishments, assortments and purchase orders.  API Wizard’s Excel reporting provides instant access to find stock and get live merchandise reports.  


Sleepy's saves over 6,000 resource hours annually with API Wizard.  Please click here to hear Sleepy’s executives discuss API Wizard’s ease of deployment and use, and its outstanding customer support (to be added shortly).

Vaisala Customer Details
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Industry:                  Electrical & Electronic Manufacturing

Annual Revenue:    350+ Million EUR

Headquarters:         Vantaa, Finland

Customer since:      2011

Vaisala started with 5 API Wizard seats in 2011 and went on to roll it out globally over the next few years.  Many different people and work teams in Vaisala use API Wizard to do their Oracle data uploading and reporting processes in Excel.


Oracle Corporation hosts Vaisala’s E-Business Suite in Scotland, and business units around the world use API Wizard every day.  Some of the Oracle business processes that Vaisala streamlines with API Wizard include on-hand inventory reporting, AR invoicing, time cards, service contracts, unreleased sales order holds, creating and updating employees, inventory items and BOMs.  API Wizard also simplifies the annual merit increase and price list projects.

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Industry:                  Printing - Digital imaging, industrial printing and collaborative business services

Annual Revenue:    1+ Billion EUR

Headquarters:         Venlo, Netherlands

Customer since:      2011

Oce' started with API Wizard in 2011 to help reduce the time required to complete period-end processing as part of its 'Fast Close' initiative.  Key processes performed in API Wizard include AP Invoices, AR Invoices, Fixed Asset entry and maintenance, and journal entries.  The successful initiative reduced period close processing from 10 days to 3.  Oce' realized a full ROI on their API Wizard investment within the first 30 days.  


From there, API Wizard grew organically into other areas of the business including sales commission entry and adjustments, order entry, price list maintenance, several custom processes, and reporting in multiple functional areas.  

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Industry:                  Telecom - Cable Television Provider

Annual Revenue:    300+ Million USD

Headquarters:         Bethpage, NY, U.S.

Customer since:      2014

Cablevision needed a better way to track its inventory of items and perform transactions such as performing miscellaneous transactions (receipt and issues), item updates, item category updates, item cross reference, and item mfg part management.  Replacing the existing manual process with API Wizard saved over 5000 hours per year just on item maintenance and management. 


Cablevision also uses API Wizard for reporting, including a critical Serial Number location report, which allows users to enter any number of item serial numbers (typically dozens or hundreds) in an Excel column and the report will automatically find the location and assignment of that item by populating the adjacent three columns for each row.  Prior to this solution, Cablevision had to look these items up one at a time through the Oracle forms which was incredibly tedious.


Industry:                  Healthcare - Largest municipal healthcare system in the United States

Annual Revenue:    6.5+ Billion USD

Headquarters:         New York, NY, U.S.

Customer since:      2010

NYHCC maintains a massive inventory of medical devices, supplies, and peripherals that required a full team to manage using standard Oracle EBS forms.  IT was often called upon by the business to help with many tasks related to item maintenance because of the overwhelming volume of data processing work required, yet even their 50-person Oracle EBS IT team was frequently inundated with Oracle data entry and update requirements.  The IT team created scripts for performing different transactions against Oracle APIs and also leveraged tools like Data Loader to try to help get mission critical business processing completed.  

API Wizard greatly reduced the strain placed on both the business and I.T. by providing ready-to-go solutions for inventory management and supply chain processing which allowed them to perform key tasks with considerably less effort, including item entry and maintenance, item subinventory processing, item transactions, requisition entry, purchase order entry, supplier entry and maintenance, and more.  NYHCC business users also utilize API Wizard reporting, such as the inventory On-Hand Quantity report to help manage their inventory flow.

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